Customer Service Representative

Role Overview

Provide frontline service to customers, deliver quality customer service, and perform back office functions. Contribute to branch's deposit growth and cross-selling of products.

What You Will Do

Take proactive actions to prevent fraud, manage cost control, perform daily branch activities, and ensure accuracy in day-end balancing. Handle customer inquiries and complaints, and maintain good rapport with internal and external customers.

Why It Might Be a Fit

Make a difference in the financial services landscape, contribute to branch's deposit growth, and participate in staff development and training.

Requirements

• Proactive actions to prevent fraud and losses
• Deposit growth through soliciting new accounts
• Cost control for the branch
• Effective cash handling and mid-day and end-of-day cash balancing
• Accuracy in day-end balancing
• Compliance to individual teller/drawer limit
• Compliance to Bank's standard average serving time and average waiting time
• Daily vouchers bundling and cross-checking of vouchers
• Compliance to regulatory requirements
• Satisfactory audit rating and issues resolution
• Filing, printing daily reports, and back room functions
• Efficient customer service level and accuracy in service delivery
• Good rapport with internal and external customers
• Resource management and staff development
• Ad-hoc assignments and social commitment activities
• Cleanliness of the bank's premise and SSL area
• Relief duties and compliance on on-boarding process and policy of new accounts

Benefits

• Make a difference in the financial services landscape
• Contribute to branch's deposit growth
• Participate in staff development and training
• Opportunities for growth and learning