Senior Customer Success Manager

As a Senior Customer Success Manager at Affinity, you'll own the full post-sale lifecycle for a portfolio of strategic enterprise accounts, building deep relationships, driving business value, and securing renewals and expansion revenue.

Requirements

• 5+ years in Customer Success Management, or a similar post-sale role in an enterprise SaaS environment
• Proven track record of hitting renewal, expansion, and retention targets across a complex enterprise book of business
• Experience managing multi-stakeholder relationships, including executive-level engagement
• Strong communicator and presenter, highly organized with sharp prioritization instincts

Benefits

• Health Benefits
• Retirement Planning
• Learning & Development
• Wellness Support
• Team Connection