Call Center Representative
Affinity Federal Credit UnionBernards Township, New Jersey, United States
Posted February 4, 2026
48000 - 50000 USD
Full Time
About the Company
Affinity Federal Credit Union is a member-owned, community-focused financial institution headquartered in New Jersey, operating more than 20 branches across the tri-state area. The credit union offers a full suite of banking and financial services—including checking, savings, certificates, loans, mortgages, business lending, student loans, credit cards, insurance, and digital banking—to help members achieve their financial goals. Affinity’s mission centers on nurturing members’ financial wellbeing through personalized, people-to-people service and tailored solutions that support both personal and business aspirations. With a strong asset base that places it in the top 2% of U.S. credit unions, Affinity distinguishes itself by combining deep local knowledge with a commitment to community development and financial education.
Job Description
We are seeking results-oriented and service-focused individuals to join our digital contact center team. Selected candidates must be able to work one of the following shifts: M-F 8:30am-5pm or 9:30am-6pm with Saturday availability required at least twice per month.
Requirements
- Minimum of two years of experience in a customer service capacity
- High volume call center experience strongly preferred
- Prior banking experience is preferred
- Prior CRM experience is preferred, but not required
Benefits
- Target incentive
- Full medical/dental/prescription coverage
- 401(k) plan
- Profit sharing
- Generous paid time off
- Paid time off for volunteering
- Tuition Assistance Program
