Senior Customer Operations Manager
AffirmNetherlands • San Francisco, California, United States • Los Angeles, California, United States
Posted October 30, 2025
100000 - 140000 EUR year
Full Time
About the Company
Affirm is a fintech company focused on improving consumer financial lives through innovative products like installment loans and online payments. As a remote-first organization, Affirm offers a dynamic work environment with comprehensive benefits, emphasizing transparency and honesty in its services. The company operates across various teams including engineering, product, finance, and marketing, dedicated to disrupting the traditional financial industry.
Job Description
Affirm is seeking a Senior Customer Operations Manager to lead the international operations team, focusing on building scalable models and ensuring the fulfillment of customer and merchant needs globally. The role involves strategic leadership, operational excellence, risk management, and a collaborative approach. This is a leadership-focused position that requires a builder-leader to influence across functions and impact the organization's growth.
Requirements
- 12+ years of experience in international operations, global service delivery, or scaling complex, regulated businesses.
- 7+ years in leadership roles, including building teams and leading globally distributed teams.
- Proven experience establishing international servicing operations, including BPO vendor management and workforce strategy.
- Strong vendor management acumen.
- Ability to analyze data and formulate actionable insights.
- Track record of delivering operational excellence at scale.
- Executive-level influence and ability to model strategic insights.
- Experience building customer-obsessed teams.
- Ability to travel globally.
Benefits
- Health care coverage
- Flexible Spending Wallets
- Learning & Development programs
- Employee Resource & Community Groups
