Technical Trainer

AgentSync is looking for a Technical Trainer to join their Learning & Development team. The role is responsible for delivering technical training to customers and producing content assets. The ideal candidate has experience in technical training and content production, and is comfortable working with customers and cross-functional teams.

Requirements

• Deliver technical product training and facilitate sold training packages to customers, both virtually and in person
• Produce and maintain Iorad videos, technical product walkthroughs, and develop customer-facing workflow guides and technical documentation
• Partner with Implementation, Customer Success, and Solutions Engineering teams to ensure training is aligned with the customer's onboarding timeline and goals
• Collaborate with the L&D Manager and internal SMEs to translate product releases and changes into updated training experiences and content

Benefits

• Flexible PTO
• 12 paid holidays per year
• 12 weeks parental leave with generous return to work stipend