Customer Success Engineer
agoraBarcelona, Catalonia, Spain • Lisbon, Portugal
Posted February 17, 2026
Full Time
About the Company
Agora is the global leader in real-time engagement, providing developers with simple, flexible, and powerful APIs to embed real-time conversational AI, voice, video, interactive live streaming, and chat into their applications and IoT devices.
Job Description
We are looking for a Customer Support Engineer (CSE) who is passionate about real-time communication and AI, especially Voice AI and real-time interactive technologies.
Requirements
- Provide technical support to developers integrating Agora SDKs and services
- Troubleshoot issues related to Audio/video quality, Network connectivity and performance, SDK integration and platform-specific behaviors
- Analyze logs, develop reproduction demos to identify root causes
- Work with internal engineering teams to escalate and track product issues
- Write technical explanations, integration guidance, and best-practice recommendations
- Act as a technical advocate for customers by feeding back recurring issues and feature requests
- Actively participate in local developer communities
- Collaborate with internal teams to organize and support developer events, workshops, and tech talks
- Share insights on AI + real-time communication trends, use cases, and best practices with developers
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan