Customer Success Engineer_Spain/Portugal
agoraBarcelona, Catalonia, Spain • Queluz e Belas, Portugal
Posted March 2, 2026
Full Time
About the Company
Agora, a Nasdaq-listed company headquartered in Santa Clara, is a global leader in real‑time engagement technology. The company offers a suite of developer‑friendly APIs and SDKs that enable real‑time voice, video, chat, conversational AI, and live‑streaming experiences across web, mobile, and IoT platforms. Its solutions power high‑profile use cases such as social media live events, e‑commerce live shopping, virtual classrooms, telehealth, and in‑game chat for more than 1,800 enterprises worldwide. By combining low‑latency, scalable infrastructure with a plug‑and‑play developer experience, Agora delivers reliable, interactive communication that drives user engagement and business outcomes. The company’s culture emphasizes innovation, customer focus, and a commitment to empowering developers to create next‑generation real‑time applications.
Job Description
Agora is the global leader in real-time engagement, providing developers with simple, flexible, and powerful APIs to embed real-time conversational AI, voice, video, interactive live streaming, and chat into their applications and IoT devices. We are looking for a Customer Support Engineer who is passionate about real-time communication and AI, especially Voice AI and real-time interactive technologies.
Requirements
- Strong interest in Large Language Models and modern AI application development
- Familiar with LLM application patterns, such as agents, prompt engineering, RAG
- Solid understanding of networking fundamentals (TCP/UDP, NAT, firewall)
- Experience with at least one platform: iOS, Android, Web (JavaScript/WebRTC), or backend (Node.js/Java/Python/Go)
- Ability to read logs, debug SDK/API integrations, and reproduce technical issues
- Comfortable building small demos or scripts to validate technical scenarios