Customer Success Engineer_CDMX
agoraMexico City, Mexico City, Mexico
Posted April 10, 2026
Full Time
About the Company
Agora is the global leader in real-time engagement, providing developers with simple, flexible, and powerful APIs to embed real-time conversational AI, voice, video, interactive live streaming, and chat into their applications and IoT devices.
Job Description
Agora is looking for a Customer Support Engineer (CSE) to provide technical support to developers integrating Agora SDKs and services, troubleshoot technical issues, and engage with local developer communities.
Requirements
- Technical support to developers integrating Agora SDKs and services
- Troubleshoot issues related to Audio/video quality, Network connectivity and performance, SDK integration and platform-specific behaviors (iOS, Android, Web, Windows, macOS)
- Write technical explanations, integration guidance, and best-practice recommendations
- Support customers via ticketing systems, Slack/IM channels, and live troubleshooting sessions
- Act as a technical advocate for customers by feeding back recurring issues and feature requests
- Actively participate in local developer communities (meetups, tech groups, hackathons, university events, etc.)
- Collaborate with internal teams to organize and support developer events, workshops, and tech talks focused on Agora’s RTC and Conversational AI solutions