Customer Success Engineer_Austin/Denver
agoraDenver, Colorado, United States • Austin, Texas, United States
Posted March 30, 2026
Full Time
About the Company
Agora, a Nasdaq-listed company headquartered in Santa Clara, is a global leader in real‑time engagement technology. The company offers a suite of developer‑friendly APIs and SDKs that enable real‑time voice, video, chat, conversational AI, and live‑streaming experiences across web, mobile, and IoT platforms. Its solutions power high‑profile use cases such as social media live events, e‑commerce live shopping, virtual classrooms, telehealth, and in‑game chat for more than 1,800 enterprises worldwide. By combining low‑latency, scalable infrastructure with a plug‑and‑play developer experience, Agora delivers reliable, interactive communication that drives user engagement and business outcomes. The company’s culture emphasizes innovation, customer focus, and a commitment to empowering developers to create next‑generation real‑time applications.
Job Description
Customer Support Engineer role that thrives at the intersection of real-time communication and AI, working with developers to troubleshoot issues, design solutions, and engage with the broader developer community.
Requirements
- Strong interest in AI/LLMs and real-time technologies
- Hands-on troubleshooting and debugging skills
- Clear communicator with a developer-first mindset
Benefits
- Salary
- Full-time employment