Analyst, Service Desk
AHEADGurgaon, Haryana, India
Posted March 24, 2026
Full Time
About the Company
AHEAD builds platforms for digital business, prioritizing a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard.
Job Description
AHEAD builds platforms for digital business, and as an Analyst, Service Desk, you will provide daily system support and troubleshoot system and end user problems.
Requirements
- Take client phone calls from US and other countries, open Incident or Request tickets
- Actively monitor the ticket queue, proactively identifying, classifying, and responding to incidents and requests
- Troubleshoot end user hardware, operating system and remote access
- Investigate and troubleshoot technical issues across a diverse range of datacenter and cloud technologies
Benefits
- Comprehensive health insurance coverage for employees
- Paid time off and company holidays, along with additional leave benefits as per policy
- Flexible work arrangements, supporting work-life balance
- Learning and development opportunities to support continuous growth and upskilling
- Employee wellness initiatives and programs focused on physical and mental well-being
- Retirement and statutory benefits in line with India regulations
