Sr. Analyst Service Desk - Level 2
UnisysBengaluru, Karnataka, India
Posted January 8, 2026
Full Time
About the Company
Unisys is a global information technology company that builds high-performance, security-centric solutions for the most digitally demanding businesses and governments on Earth.
Job Description
The Sr. Analyst Service Desk - Level 2 provides technical support for hardware, systems, sub-systems, and/or applications for customers and/or employees. Answers complex questions, applies diagnostic techniques, and escalates complex problems to higher-level expertise within the organization.
Requirements
- Minimum 2+ years of relevant experience
- Responsible for handling the service desk
- People management and development
- Training/Mentoring: Formalizing the training plan on a monthly basis and documenting it
- Ensuring all SLA's are met
- Publish monthly progress reports
- Track and define common theme problems
- Identify and implement corrective actions
- Managing day to day workload, prioritizing when necessary
- Handle escalations and work towards minimizing them
- Driving and managing periodic shift/project level initiatives
