Resident Experience Coordinator
AIONSilver Spring, Maryland, United States
Posted February 20, 2026
Full Time
About the Company
AION Management is a rapidly expanding Mid‑Atlantic property management firm overseeing more than 19,000 apartment homes, with a strong focus on multi‑family housing and real‑estate solutions. The company partners with AION Partners and AION Construction Services to deliver integrated services that enhance resident value through modern finishes, capital improvements, and expanded living spaces. AION’s hands‑on approach and commitment to innovation set it apart as a best‑in‑class provider of property management, consistently redefining the apartment living experience. Their dedication to exceptional customer service and continuous portfolio growth positions them as a leader in the regional real‑estate market.
Job Description
The Resident Experience Coordinator is responsible for providing excellent customer service to residents and guests, and working to maximize resident satisfaction and retention.
Requirements
- High school diploma or equivalent
- 1-2 years customer service or sales experience
- Availability to work during designated shift every day of the year, including weekends and holidays
- Excellent computer and telephone skills
- Knowledge of intranet applications, printers, multi-line telephones, fax machine, photocopier
- Excellent English communication skills, both verbal and written
- Valid driver’s license
Benefits
- Generous Paid Time Off
