Director, Forward Deployed Engineering & AI GTM Lead - New York

Aircall is a unicorn AI-powered customer communications platform used by 22,000+ companies worldwide. We’re redefining what a customer communications platform can be—by combining voice, SMS, WhatsApp, and AI into one seamless workspace.

Requirements

• 7+ years of experience in technical sales, solutions engineering, forward-deployed engineering, or professional services roles, with prior people-management experience strongly preferred.
• Strong entrepreneurial mindset, as this is a startup within a startup (even better if former founder)
• Strong technical foundation, including hands-on experience with APIs, integrations, and data-driven systems; ability to code in at least one language (e.g., Python or JavaScript).
• Demonstrated ability to lead execution in complex, cross-functional environments while staying close to the field.
• Experience working within overlay or specialist GTM models, with strong understanding of sales cycles, forecasting, and execution best practices.
• Proven ability to build scalable playbooks and operating models that move teams beyond ad hoc delivery.
• Excellent communication and stakeholder management skills, translating between technical and business audiences.
• Strong interest in AI and applied automation; prior experience in AI, conversational AI, or adjacent domains is a significant plus.
• Experience with CRMs, help desks, and System-of-Truth architectures is highly desirable.

Benefits

• Medical, dental, and vision insurance is 100% covered
• 401k plan with company matching!
• Unlimited PTO — take the time you need to come to work feeling great!
• Wellness, commuter, and childcare reimbursements
• Generous parental leave policy