Aircall is a unicorn AI-powered customer communications platform used by 22,000+ companies worldwide. We’re redefining what a customer communications platform can be—by combining voice, SMS, WhatsApp, and AI into one seamless workspace.
Requirements
- 7+ years of experience in technical sales, solutions engineering, forward-deployed engineering, or professional services roles, with prior people-management experience strongly preferred.
- Strong entrepreneurial mindset, as this is a startup within a startup (even better if former founder)
- Strong technical foundation, including hands-on experience with APIs, integrations, and data-driven systems; ability to code in at least one language (e.g., Python or JavaScript).
- Demonstrated ability to lead execution in complex, cross-functional environments while staying close to the field.
- Experience working within overlay or specialist GTM models, with strong understanding of sales cycles, forecasting, and execution best practices.
- Proven ability to build scalable playbooks and operating models that move teams beyond ad hoc delivery.
- Excellent communication and stakeholder management skills, translating between technical and business audiences.
- Strong interest in AI and applied automation; prior experience in AI, conversational AI, or adjacent domains is a significant plus.
- Experience with CRMs, help desks, and System-of-Truth architectures is highly desirable.
Benefits
- Medical, dental, and vision insurance is 100% covered
- 401k plan with company matching!
- Unlimited PTO — take the time you need to come to work feeling great!
- Wellness, commuter, and childcare reimbursements
- Generous parental leave policy
