Forward Deployed Engineer - Sydney

Aircall is a unicorn AI-powered customer communications platform used by 22,000+ companies worldwide. As a Forward Deployed Engineer, you'll own the end-to-end delivery of technically sound, low-code AI solutions for Aircall customers.

Requirements

• 5–8 years in technical consulting, solutions engineering, or integration-focused project management.
• Strong command of APIs, webhooks, and data structures (JSON, REST, GraphQL) — able to design and troubleshoot integrations confidently.
• Hands-on experience with low-code orchestration tools (Zapier, Make, n8n, Workato) and CRM automation (HubSpot, Salesforce).
• Practical understanding of AI workflow configuration, including prompt engineering, evaluation, and monitoring.
• Proven ability to lead cross-functional projects, working with Engineering, Product, and Customer Success to deliver scalable outcomes.
• Excellent communication and stakeholder management skills, translating between technical and business audiences.
• A growth mindset — constantly learning new tools, frameworks, and ways to improve the customer experience and team capability.

Benefits

• Competitive salary package & benefits
• Work-life balance is important at Aircall
• Fast-learning environment, entrepreneurial and strong team spirit
• 45+ Nationalities: cosmopolite & multi-cultural mindset