Manager, Renewals Management

Airtable is hiring a Manager of Renewals Management to lead a team responsible for executing and optimizing the renewal lifecycle, driving customer retention, and ensuring operational excellence.

Requirements

• 1-2+ years of experience leading or managing Renewals or other Post-Sales teams
• 4+ years of experience in Renewals, Customer Success, Account Management, or another relevant quota-carrying Post-Sales function within an Enterprise SaaS environment
• Proven track record of leading and developing high-performing teams with a focus on retention and expansion
• Strong negotiation and contract management skills, with experience closing large, complex agreements
• Deep experience collaborating with Sales, Customer Success, RevOps, BizTech, and Legal to drive customer retention
• Strong analytical skills, with the ability to forecast renewal outcomes and identify trends
• Experience building scalable renewal processes, playbooks, and operational efficiencies in a high-growth environment
• Ability to work in a fast-paced, evolving environment and drive change with a growth mindset
• Exceptional communication and stakeholder management skills, with an ability to influence cross-functional partners and senior leadership
• Passion for coaching, mentoring, and developing talent within the organization
• Approaches work with empathy and craftsmanship — a self-motivated and proactive team player

Benefits

• Benefits
• Restricted stock units
• Incentive compensation