Renewals Manager
ZendeskAustin, Texas, United States
Posted March 23, 2026
108000 - 162000 USD
Full Time
About the Company
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Job Description
The Renewals Manager is responsible for driving the full contract renewal process for a strategic portfolio of NA SMB SaaS customers, ensuring retention, revenue growth, and customer satisfaction. This includes developing renewal strategies, conducting proactive outreach to executive stakeholders, and leading renewal pricing discussions.
Requirements
- 2-4+ years of experience in SaaS renewals, account management, revenue operations, or customer success
- Proven track record of managing mid-market or enterprise renewals and consistently achieving or exceeding retention targets
- Strong commercial acumen with experience in pricing strategy, negotiation, and navigating complex contract discussions
- Proficiency with Salesforce, CPQ tools, and customer health platforms (e.g., Gainsight)
- Exceptional communication and stakeholder management skills, including experience interacting with VP-level or C-suite customers
- Highly organized, detail-oriented, and capable of managing multiple renewal timelines in a fast-paced environment
- Experience mentoring others or contributing to team knowledge-sharing is a plus
- Bachelor's degree or equivalent professional experience
Benefits
- Bonus
- Benefits
- Related incentives
