Customer Experience Associate
Albert Uster ImportsGaithersburg, Maryland, United States
Posted March 20, 2026
50000 - 50000 USD
Full Time
About the Company
Albert Uster Imports, Inc. is a privately held gourmet food company headquartered in Gaithersburg, MD, with a network of distribution centers across the U.S. and international markets.
Job Description
Customer Experience Associate role at Albert Uster Imports, Inc. with hybrid working schedule, competitive compensation package, and emphasis on diversity and inclusion. Reporting in-person Monday through Wednesday and teleworking Thursday and Friday.
Requirements
- Serve as a primary point of contact for customers
- Process orders and communicate with customers on availability, pricing, shipping timelines, and delivery changes
- Manage customer fill rates and offer substitute items as necessary
- Proactively identify customer issues and communicate to Territory Managers to resolve promptly
Benefits
- Competitive compensation package
- Bonus eligible
