Customer Experience Associate
Altair Global Services, LLCFrisco, Texas, United States
Posted March 20, 2026
Full Time
About the Company
Altair Global Services, LLC is a leading independent relocation and assignment management firm headquartered in Frisco, Texas, with regional centers across the U.S. and offices in major European and Asian hubs. The company offers end‑to‑end relocation services—including move management, group move coordination, compensation and payroll reporting, as well as direct delivery and visa/immigration support—tailored to corporate clients worldwide. Leveraging sophisticated, dynamic technology and a focus on experience management, Altair continuously improves and innovates its full‑service solutions to deliver exceptional mobility experiences. Its extensive global footprint and commitment to client‑centric service set it apart as one of the largest and most trusted relocation providers in the industry.
Job Description
Assist clients, communicate with Consultant, order services, and provide documents. Deliver a great customer experience with excellent follow-up skills and organizational abilities. Knowledge of Microsoft Office and various software applications is required.
Requirements
- General knowledge of Consultant’s assigned clients’ programs
- Respond to general inquiries from customers
- Communicate consistently with Consultant on any activities with customers
- Assist in ordering services and providing documents and information for assigned customer files
- Timely and complete documentation of activity in Altair systems
- Process customer requests for benefits
- Prior administrative experience and skills
- Exceptional follow-up skills
- Demonstrated organizational and time management skills
- Working knowledge of various software applications and tools
- Able to confidently communicate at multiple levels
- Ability to manage multiple tasks simultaneously