Customer Service Rep
Alexander Technology GroupWaltham, Massachusetts, United States
Posted March 31, 2026
44000 - 44000 USD
Full Time
About the Company
Alexander Technology Group is a leading IT staffing and recruiting firm headquartered in Bedford, NH, with additional offices across New England. Since 2005, the company has built an extensive network of highly qualified IT professionals, delivering tailored staffing solutions in areas such as application development, QA/testing, database development, project management, and business intelligence. Recognized on the Inc. 500 list and named a top workplace by the Boston Business Journal, Alexander Technology Group combines deep industry expertise with a client‑centric approach to match talent with leading employers. Their partnership model supports both job seekers and corporate decision‑makers, positioning them as a trusted resource for IT talent acquisition in the Greater Boston and New Hampshire markets.
Job Description
Seeking a customer-focused professional to join a high-volume call center environment supporting participants in a federal commuter benefits program.
Requirements
- Deliver exceptional customer service through high-volume phone, chat, and email communication.
- Research and resolve transaction issues, technical questions, and service-related inquiries.
- Accurately document all customer interactions and maintain detailed records.
- De-escalate challenging situations using strong problem-solving and communication skills.
- Meet and exceed service level agreements (SLAs) and performance expectations.
- Support additional team initiatives and responsibilities as needed.