Customer Service Representative
Alexander Technology GroupNeedham , Massachusetts
Posted March 4, 2026
40000 - 44000 USD
Contract / Temporary
About the Company
Alexander Technology Group is a leading IT staffing and recruiting firm headquartered in Bedford, NH, with additional offices across New England. Since 2005, the company has built an extensive network of highly qualified IT professionals, delivering tailored staffing solutions in areas such as application development, QA/testing, database development, project management, and business intelligence. Recognized on the Inc. 500 list and named a top workplace by the Boston Business Journal, Alexander Technology Group combines deep industry expertise with a client‑centric approach to match talent with leading employers. Their partnership model supports both job seekers and corporate decision‑makers, positioning them as a trusted resource for IT talent acquisition in the Greater Boston and New Hampshire markets.
Job Description
Customer Service Representative position in a high-volume call center environment supporting participants in a federal commuter benefits program.
Requirements
- Deliver exceptional customer service through high-volume phone, chat, and email communication.
- Research and resolve transaction issues, technical questions, and service-related inquiries.
- Accurately document all customer interactions and maintain detailed records.