Customer Service Team Lead
AlgaeCalCalgary, Alberta, Canada
Posted April 10, 2026
80000 - 95000 USD
Full Time
About the Company
AlgaeCal is a hyper-growth company that's driven by a single idea: to end the fear of bone loss.
Job Description
We're looking for a Customer Service Team Lead to lead our customer success team to the next level. We believe in serving our customers with heart and soul, and we're looking for someone who shares that belief. As our Customer Service Team Lead, you'll have the chance to empower our team to help our customers and make a real difference in their lives.
Requirements
- 5+ years of experience in a Customer Service environment
- 2+ years of experience in Customer Service management
- Knowledge of CRM & Contact Center as a Solution (Talkdesk for example)
- Ability to identify areas of opportunity, develop a plan, and implement to desired results
- Magnetic leadership skills to attract and retain top talent
Benefits
- Generous healthcare package
- Monthly team events and activities
- Flexible Stat Holidays with the option to bank days for later use
- Weekly team lunches
- Hybrid work environment
- Casual dress code
- Professional Development: Conferences, workshops, and training
- Dog-friendly office with a great location