Senior Customer Success Manager

We're looking for a Senior Customer Success Manager to drive and nurture post-go-live customers, leading to their success, retention, and growth. The role involves conducting product trainings, guiding customers through project management and technical requirements, and providing regular recommendations to optimise the use of our platform.

Requirements

• Fluency in English
• Fluency in additional languages such as French or German is beneficial
• 2 - 3 years relevant work experience in customer success, account management, digital consultancy or project management, preferably in a SaaS business
• Experience working with a portfolio of accounts, supporting a highly technical product
• Demonstrated ability to establish relationships, credibility, present, and to communicate effectively at all levels of an organisation
• Ability to set priorities, drive decisions and get closure on recommendations and issues
• Ability to influence others towards continuous improvement, both internally and externally
• Experience successfully managing customer engagements to completion and customer satisfaction
• Excellent presentation, written and verbal communication skills
• Proven time management skills with the ability to prioritise tasks

Benefits

• Flexible workplace strategy