Support Engineer

We're looking for an Offshore Customer Support Specialist to join our Support team. This role involves working 9-hour shifts and supporting our global customers. Support customers in using the YOOBIC platform effectively, respond to support requests, and troubleshoot issues.

Requirements

• At least 2 years of experience in Customer Support (SaaS or technical support preferred)
• Strong communication skills in English and French (Spanish or Italian is a plus)
• Experience handling customer calls and support tickets
• Comfortable working with technical issues and troubleshooting
• Strong problem-solving and analytical skills
• Good teamwork and organization skills
• Experience supporting US customers or handling escalations is a plus
• Familiarity with tools like Zendesk is a plus
• Basic Excel skills (VLOOKUP, data analysis)
• Interest in technology and mobile troubleshooting

Benefits

• 401k Matching