The IT Help Desk Technician serves as the first point of contact for employees seeking technical assistance, responding to support tickets, troubleshooting basic technical issues, and ensuring a positive user experience.
Requirements
- Serve as the primary point of contact for incoming IT support requests
- Troubleshoot and resolve basic technical issues related to computers, software, and user access
- Log, track, and update support requests using the ticketing system
- Escalate more complex issues to senior IT staff when necessary
Benefits
- Medical, Dental, and Vision Insurance
- Life (Voluntary and Employer Paid) and Disability Insurance
- 401(K) with company match beginning with your first contribution
- HSA and/or FSA, as applicable
- Paid Time Off, Sick Time, and Company Paid Holidays
- Employee Car Discount Program