Senior Satellite Terminal Support Engineer

The Senior Satellite Terminal Support Engineer will provide technical support to ALLSPACE customers, working at the Technical Operations Centre (TAC). Flexibility to work shifts and occasional overtime may be needed.

Requirements

• Act as a founding member of the support team
• Lead and coordinate complex technical investigations
• Maintain clear ownership of customer communications
• Support service activation for live satellite links
• Operate and improve ITSM processes
• Develop and maintain desk-level procedures and knowledge articles
• Deliver real-time support for ALLSPACE demonstrations and customer trials
• Perform proactive link health checks and analysis of modem telemetry
• Bachelor’s degree in Telecommunications, Satellite Engineering, Electrical Engineering, or a related STEM discipline, or equivalent senior-level military operational experience
• 8+ years of progressive experience in satellite network operations
• Extensive hands-on experience supporting GEO, MEO, and LEO satellite systems
• Proven track record of leading complex, time-critical troubleshooting
• Demonstrated ability to operate effectively in a greenfield or high-growth environment
• Strong written, verbal, and presentation skills
• High level of personal ownership, urgency, and resilience

Benefits

• Contributory Pension Scheme
• 25 days Annual Leave + Public Holidays
• Cycle-to-Work Scheme
• Car Scheme (Salary Sacrifice)
• Free On-Site Gym
• Employee Assistance Programs
• Discounts Platform