LGB Passenger Service Agent

As a Passenger Service Agent, you'll provide exceptional customer service to travelers at the ticket counter and gate, handle safety and security protocols, and perform various tasks such as making reservations, processing baggage, and answering customer inquiries. You'll work in a fast-paced environment, requiring strong communication and problem-solving skills.

Requirements

• Provide exceptional customer service as per AGI and airline specific standards
• Ensure safety and security is never compromised
• Handle customer interaction with class in an efficient, effective, and professional manner at the ticket counter and gate
• Make and assist with reservations, preparation, and issuance of tickets and itineraries
• Process claims for damaged or lost baggage and personal articles
• Knowledgeably answer inquiries regarding flight schedules, fares, and other questions as they arise
• Meet aircraft at gate or loading area, perform duties in the departure lounges or at boarding gates when enplaning and deplaning passengers
• Determine flight close-out time and prepare, complete, and check various flight forms for accuracy and complete post-departure procedures
• Follow procedures for passengers with regards to the acceptance of Dangerous Goods
• Take reasonable care for the health, wellbeing, safety, and security of themselves and of others who may be affected by their actions or omissions while at work
• Cooperate with their manager / supervisor to allow them to perform or comply with any legal requirements imposed on the company
• Inform their manager / supervisor of any work situation, equipment, or activity that represents a serious or immediate danger to health, wellbeing, safety, and security
• Report any hazards, near misses, incidents, accidents, or dangerous occurrences to their manager / supervisor

Benefits

• Paid vacation
• Medical / dental / vision for full-time qualified employees
• Medical coverage for part-time employees
• Free uniforms
• Free on-the-job training
• Company-matched 401(k) program
• Company-paid employee assistance program
• Voluntary life insurance
• Travel discounts on car rentals, hotels, and cruises