Passenger Service Agent

As a Passenger Service Agent, you will ensure our traveling customers are kept well-informed and are in the right place at the right time. This is a customer-facing role with a goal to providing first-class customer service to each traveler we encounter.

Requirements

• Provide exceptional customer service as per AGI and airline specific standards
• Always ensure safety and security is never compromised
• Handle customer interaction with class in an efficient, effective, and professional manner at the ticket counter and gate
• Make and assist with reservations, preparation, and issuance of tickets and itineraries
• Patiently and empathetically handle customer concerns and complaints regarding ticketing and baggage handling
• Knowledgeably answer inquiries regarding flight schedules, fares, and other questions as they arise
• Meet aircraft at gate or loading area, perform duties in the departure lounges or at boarding gates when enplaning and deplaning passengers
• Determine flight close-out time and prepare, complete, and check various flight forms for accuracy and complete post-departure procedures
• Follow procedures for passengers with regards to the acceptance of Dangerous Goods

Benefits

• Paid vacation
• Medical / dental / vision
• 401(k) program
• Employee assistance program
• Voluntary life insurance
• Travel discounts on car rentals, hotels, and cruises