Junior IT Support Engineer
Allica BankLondon, England, United Kingdom
Posted May 5, 2026
Full Time
About the Company
Allica Bank is the UK’s fastest growing company and the fastest-growing financial technology (Fintech) firm ever.
Job Description
Provide day-to-day IT support via deskside, telephone, and remote technologies, and administer and support Microsoft 365 technologies. Actively manage and priorities the IT support queue in line with agreed SLAs. Maintain accurate IT asset records and lifecycle management processes. Identify opportunities to improve services through automation, AI adoption, training, and knowledge management. Work effectively at pace within a fast-moving organisation while maintaining service excellence, clear communication, and a strong customer focus.
Requirements
- Strong hands-on experience providing desktop support both on-site and remotely
- Significant experience supporting Microsoft 365 enterprise environments
- Experience working within ITSM frameworks and service delivery best practices
- Strong problem-solving skills and ability to manage competing priorities
- Customer-focused with excellent communication skills
Benefits
- Full onboarding support and continued development opportunities
- Options for flexible working
- Regular social activities
- Pension contributions
- Discretionary bonus scheme
- Private health cover
- Life assurance
- Family friendly policies including enhanced Maternity & Paternity leave