Senior Technical Success Manager II

Alloy is a leading provider of digital identity management, helping innovative FinTech companies and banks manage KYC, AML, and other components of client onboarding. The Technical Success Manager (TSM) role is a future-state, senior technical partner position designed to own long-term technical success, architectural health, and strategic alignment for Alloy’s most complex customers and partners.

Requirements

• 6–8 years of experience in Technical Success Management, Technical Account Management, Solutions Engineering, Implementation, or similar client-facing technical roles.
• Proven track record of independently managing enterprise or strategic accounts.
• Strong technical skills across: REST APIs and system integrations, SQL (PostgreSQL preferred), Backend languages (Node.js preferred), Web development fundamentals (JavaScript, HTML/CSS, React)
• Experience scoping complex solutions, guiding migrations, and driving platform adoption.
• Exceptional communication skills, able to present to executives as well as collaborate with client engineers.
• Demonstrated ability to define and scale best practices across multiple accounts.
• Experience mentoring peers or junior team members.
• Background in financial services, fraud, or compliance is a plus.

Benefits

• Unlimited PTO and flexible work policy
• Employee stock options
• Medical, dental, vision plans with HSA (monthly employer contribution) and FSA options
• 401k with 100% match up to 4% of annual employee compensation
• Eligible new parents receive 16 weeks of paid parental leave
• Home office stipend for new employees
• Annual Learning & Development annual stipend
• Well-being benefits include access to ClassPass, OneMedical, UrbanSitter, and Spring Health