Technical Support Engineer II
AlloyNew York, New York, United States
Posted April 2, 2026
90000 - 105000 USD
Full Time
About the Company
Alloy is where you belong! We help solve the identity risk problem for companies that offer financial products.
Job Description
Alloy is where you belong! We help solve the identity risk problem for companies that offer financial products. We're looking for a Technical Support Engineer 2 to engage customers early, clarify issues, and prepare high-quality handoffs to senior Technical Support Engineers for deeper investigation and resolution.
Requirements
- Serve as the first technical point of contact for incoming support requests
- Gather evidence to help the next person to touch the ticket solve the issue
- Write clean, structured internal notes and handoffs
- Diagnose issues related to Alloy's dashboard, APIs, and integrations
- Maintain accurate ticket hygiene, timely follow-ups, and clear statuses
Benefits
- Unlimited PTO and flexible work policy
- Employee stock options
- Medical, dental, vision plans with HSA and FSA options
- 401k with 100% match up to 4% of annual employee compensation
- Eligible new parents receive 16 weeks of paid parental leave
- Home office stipend for new employees
- Annual Learning & Development annual stipend
- Well-being benefits include access to ClassPass, OneMedical, UrbanSitter, and Spring Health
