AlphaSense is seeking a proactive Cloud Support Engineer to join its dynamic team. The successful candidate will own technical problems end-to-end, collaborating closely with senior engineers and technical customer contacts on complex cases.
Requirements
- Bachelor's degree in Computer Science, Information Technology, or a related field
- 2-4 years in technical support, IT operations, cloud operations or a related field
- Working proficiency with CLI tools (e.g., kubectl, awscli) and scripting skills in Python, JavaScript or similar
- Working knowledge of GraphQL, REST APIs and MCP-related troubleshooting
- Familiarity with connecting LLMs to external tools, including multi-agent systems
- Exposure to alerting and logging systems (e.g., Prometheus, Grafana, FireHydrant)
- Demonstrated AI fluency in day-to-day work
- Experience managing customer support cases through their lifecycle from inquiry, triage, bug reporting, through to resolution
- Ability to communicate complex technical concepts clearly to customers and team members
Benefits
- Competitive salary
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Tuition Reimbursement
- Relocation Assistance
