Cloud Support Engineer

Zadara is a leading provider of AI edge clouds, delivering a groundbreaking distributed cloud platform. The company is seeking a Cloud Support Engineer to ensure the seamless operation and support of its cloud-based products across diverse customer environments.

Requirements

• 2- 5 years experience in technical customer support
• Outstanding communication skills, both written and verbal, with fluency in English.
• Excellent interpersonal and customer service skills including prior client-facing experience.
• Strong understanding of storage technologies (SAN, NAS, object storage) and networking principles.
• Proficient in cloud computing services (AWS, Azure, Google Cloud) with a focus on storage and networking solutions.
• In-depth knowledge of Linux OS, including system administration and troubleshooting.
• Excellent problem-solving skills and the ability to work under pressure.
• Effective time management skill working on multiple issues at once.
• Ability to work with and successfully communicate with those who are technically proficient and with those with limited understanding of technical concepts.
• Understanding of ITIL V3 concepts, processes and functions.
• Bachelor's Degree in Computer Science, Engineering or related field.

Benefits

• Health insurance
• Retirement plan
• Paid time off
• Flexible work arrangements