Cloud Support Engineer

AlphaSense is seeking a Cloud Support Engineer to join their Customer & Product Support team. The ideal candidate will have 2-4 years of experience in technical support, IT operations, cloud operations, or a related field, and a strong foundation in cloud computing, scripting, and AI tools. The role requires a proactive and customer-first mindset, with a focus on delivering exceptional technical support, troubleshooting complex issues, and collaborating cross-functionally. The successful candidate will be an advocate for customers and work to maximize the value of the AlphaSense platform and products.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent practical experience)
• 2-4 years in technical support, IT operations, cloud operations or a related field
• Working proficiency with CLI tools (e.g., kubectl, awscli) and scripting skills in Python, JavaScript or similar
• Working knowledge of GraphQL, REST APIs and MCP-related troubleshooting
• Familiarity with connecting LLMs to external tools, including multi-agent systems
• Exposure to alerting and logging systems (e.g., Prometheus, Grafana, FireHydrant)
• Demonstrated AI fluency in day-to-day work: can speak to examples of how AI has changed the way they work

Benefits

• Competitive salary and benefits package
• Opportunity to work with a leading technology company
• Collaborative and dynamic work environment
• Opportunities for professional growth and development