Cloud Support Engineer

AlphaSense is seeking a Cloud Support Engineer to join its Customer & Product Support team. The successful candidate will own technical problems end-to-end, collaborate closely with senior engineers and technical customer contacts, and work at the intersection of customers, frontline support and Engineering.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent practical experience)
• 2 - 4 years in technical support, IT operations, cloud operations or a related field
• Working proficiency with CLI tools (e.g., kubectl, awscli) and scripting skills in Python, JavaScript or similar
• Working knowledge of GraphQL, REST APIs and MCP-related troubleshooting
• Familiarity with connecting LLMs to external tools, including multi-agent systems
• Exposure to alerting and logging systems (e.g., Prometheus, Grafana, FireHydrant)

Benefits

• Generous Parental Leave
• Tuition Reimbursement