Cloud Support Engineer - Database

We are looking for a Cloud Support Engineer - Database who is passionate about cloud infrastructure, database technologies, and delivering exceptional customer experiences. As a Cloud Support Engineer (IC2) at DigitalOcean, you will join a dynamic team dedicated to supporting and empowering customers to successfully run their workloads on our platform.

Requirements

• 2–5 years of experience in technical support, DevOps, cloud engineering, or similar roles
• Hands-on experience with some of the major database systems (e.g., PostgreSQL, MySQL, Redis, MongoDB, Clickhouse)
• Strong Foundational knowledge of Linux, networking, and cloud infrastructure concepts
• Understanding of database fundamentals including backups, replication, indexing, and performance tuning
• Strong troubleshooting skills across application, database, and infrastructure layers
• Customer-first mindset with a passion for solving technical problems and delivering great support experiences

Benefits

• Competitive salary
• Bonus in addition to base salary
• Equity compensation
• Employee Stock Purchase Program
• Flexible time off policy
• Employee Assistance Program
• Local Employee Meetups
• Reimbursement for relevant conferences, training, and education