Customer Success Engineer - Database (2nd Shift)

Join DigitalOcean as a Customer Success Engineer - Database (2nd Shift) and work alongside a strong community of top talent to build the simplest scalable cloud. As a Customer Success Engineer, you will deliver hands-on technical support for database and cloud infrastructure issues, collaborate with customers to design scalable database architectures, and contribute to team growth through case reviews and knowledge sharing.

Requirements

• 2–5 years of experience in technical support, DevOps, cloud engineering, or similar roles
• Hands-on experience with some of the major database systems (e.g., PostgreSQL, MySQL, Redis, MongoDB, Clickhouse)
• Strong Foundational knowledge of Linux, networking, and cloud infrastructure concepts
• Understanding of database fundamentals including backups, replication, indexing, and performance tuning
• Strong troubleshooting skills across application, database, and infrastructure layers
• Customer-first mindset with a passion for solving technical problems and delivering great support experiences
• Effective communication skills with the ability to explain technical concepts clearly

Benefits

• Competitive salary range ($75,200 - $94,000)
• Remote work option
• Flexible time off policy
• Employee Assistance Program
• Local Employee Meetups
• Reimbursement for relevant conferences, training, and education
• Access to LinkedIn Learning's 10,000+ courses