Customer Success Engineer - Database (2nd Shift)

DigitalOcean is seeking a Customer Success Engineer - Database to join their team. The successful candidate will provide high-touch, white-glove support to strategic accounts, troubleshooting issues and optimizing database performance. The role involves working closely with customers to deliver exceptional customer experiences and collaborating cross-functionally with Product and Engineering teams.

Requirements

• Deliver hands-on technical support for database and cloud infrastructure issues
• Diagnose and resolve production issues impacting database performance, availability, replication, backups, and connectivity
• Guide customers in designing scalable, reliable, and high-performing database architectures on DigitalOcean
• Collaborate with senior engineers and stakeholders to support onboarding, migrations, customer success, and the resolution of complex escalations

Benefits

• Competitive salary range
• Bonus opportunities
• Equity compensation
• Flexible time off policy
• Employee Assistance Program
• Local Employee Meetups
• Reimbursement for relevant conferences, training, and education
• Access to LinkedIn Learning's 10,000+ courses