Customer Service Manager Benelux
AlstomUtrecht, Utrecht, Netherlands
Posted April 7, 2026
Full Time
About the Company
Alstom is a global leader in sustainable transportation solutions, offering a comprehensive range of products including high-speed trains, metros, trams, and digital mobility services. With a presence in 63 countries and a diverse talent pool, Alstom focuses on innovation and design to deliver efficient, enjoyable, and eco-friendly mobility solutions worldwide.
Job Description
Nomad Digital is seeking a Customer Service Manager to join their Operations & Maintenance team in Utrecht, Netherlands. The successful candidate will be responsible for maintaining and delivering Service Management activities for the customer base across the Benelux region.
Requirements
- Internal and external single point of contact for customers in the region.
- Financial responsibility for the reporting for the O&M financial actuals versus targets for the region.
- Management of Major Incidents & Problems through to resolution.
- Management of actions to reduce Incidents & Problems.
- Handover point between Project Delivery and Operational Maintenance in the region.
- Planning resources to ensure the service across the region is maintained and delivered within the SLA’s of the customer contract.
- Service expert /reference for senior management & customers of the region
Benefits
- Excellent opportunities for career growth and development
- Chance to work with the latest technology in the field
- Collaborative and trustworthy work environment
- Competitive salary and benefits package
