Customer Success Manager
Altor PartnersNew York, New York, United States
Posted March 18, 2026
Full Time
About the Company
Fast-growing SaaS company operating inside a global software group backed by serious investment, a differentiated AI product, and a Customer Success organization that acts as a true strategic partner.
Job Description
Join a fast-growing SaaS company as a Customer Success Manager and build trusted advisor relationships with senior legal and legal ops stakeholders. The role involves managing a focused book of enterprise customers, leading strategic QBRs and EBRs, and serving as the internal voice of the customer to influence roadmap decisions.
Requirements
- 3-5+ years in a SaaS Customer Success Manager role with high-touch enterprise customers
- Experience delivering QBRs/EBRs with executives and shaping customer thinking
- Strong data analysis and presentation skills turning spreadsheets into compelling narratives
- Proven ability to multithread, influence, and lead discussions with senior stakeholders
- Resilience and composure in complex or challenging customer situations
Benefits
- Full health insurance
- Flexible PTO policy
- Professional development opportunities
- Stock options
