Head of Customer Success
AlvaStockholm, Sweden
Posted March 5, 2026
Full Time
About the Company
Alva exists to fix the broken hiring process by using data-driven approach to match the right people with the right job.
Job Description
Alva is seeking a Head of Customer Success to lead its Customer Success team and drive customer satisfaction, retention, and growth. The ideal candidate will have proven experience in a customer success leadership role within a SaaS organization, a strong understanding of SaaS business models and customer lifecycle management, and exceptional leadership and team management skills.
Requirements
- Proven experience in a customer success leadership role within a SaaS organization
- Experience in change management, particularly in scaling environments
- Strong understanding of SaaS business models and customer lifecycle management
- Proficiency in using AI tools and technologies to improve customer success operations
- Exceptional leadership and team management skills
- Strong commercial acumen
- Excellent communication and interpersonal skills
- Assertive and inclusive leadership style
- Ability to thrive in a high-pace environment and manage multiple priorities effectively
Benefits
- Competitive salary
- Generous stock options
- Comprehensive health insurance
- Flexible working hours
- Relocation assistance
