Customer Support Agent with English

As a Player Support agent, you will be supporting the players of a Live game, assisting them with queries regarding account settings, gameplay, purchasing, basic troubleshooting, and other miscellaneous game-related questions they may have.

Requirements

• High level of fluency in written and spoken English
• Excellent written and verbal communication skills
• At least 1 year of working experience in customer service, player support, or contact center
• Hands-on experience with contact center processes, tools, and multilingual support
• Innovative and passionate about delivering the best user experiences possible
• Ability to diagnose and solve problems with varying complexity, using multiple tools or knowledge bases
• Must be experienced and comfortable with working in a fast-paced environment and dealing with constant change
• Video games knowledge
• Technical support experience in a customer-focused role is preferred, but not essential

Benefits

• Professional and friendly work environment
• Awesome and talented colleagues
• Support from all your teammates
• Access to training and learning programs