Customer Support Agent with English and Chinese

As a Player Support agent, you will be supporting the players of a Live game, assisting them with queries regarding account settings, gameplay, purchasing, basic troubleshooting, and other miscellaneous game-related questions. You will be required to gather relevant data, understand the root cause, and offer personalized solutions. You will also be expected to stay updated on game changes, maintain healthy KPI results, and work in a fast-paced environment.

Requirements

• High level of fluency in written and spoken Chinese.
• High level of fluency in written and spoken English.
• Excellent written and verbal communication skills.
• At least 1 year of working experience in customer service, player support, or contact center.
• Hands-on experience with contact center processes, tools, and multilingual support.
• Innovative and passionate about delivering the best user experiences possible.
• Ability to diagnose and solve problems with varying complexity, using multiple tools or knowledge bases.
• Must be experienced and comfortable with working in a fast-paced environment and dealing with constant change.
• Video games knowledge.
• Technical support experience in a customer-focused role is preferred, but not essential.

Benefits

• Additional Days Off - according to Amber’s internal policy.
• Professional and friendly work environment.
• An attractive salary package with private medical services.
• Awesome and talented colleagues.
• Support from all your teammates.
• Access to training and learning programs.