Head of Customer Success

Head of Customer Success at Ambyint, a SaaS company that provides an Industrial IoT platform. The role requires 10+ years of experience in Customer Success, oil and gas industry expertise, and strong communication skills. The team plays a central role in ensuring customers recognize, realize, and sustain the full value of the Ambyint platform from onboarding onward.

Requirements

• 10+ years of experience working in or adjacent to Customer Success teams for a software company
• Experience in oil and gas, industrial technology, industrial software, or a closely related field
• Demonstrated ability to turn customer pain points, product issues, and usage patterns into action plans and cross-functional improvement
• Strong and proven communication skills, including with senior executives at customers
• Demonstrated ability building, leading and scaling teams and processes
• Comfort operating in a scale-up environment where not everything is fully built and leaders are expected to create clarity, not wait for it
• Experience working with complex, technical products and sophisticated customer stakeholders
• Bachelor’s degree in Engineering, Science, business, or an industry-relevant field; equivalent practical experience will also be considered

Benefits

• Competitive compensation and benefits package
• Hybrid working environment with a diverse and talented team
• Opportunity to make a difference in a cutting-edge technology company
• Support for development and career goals