Customer Care Manager

We are looking for a Customer Care Manager to lead our efforts to ensure seamless post-sale experience for customers utilizing our solutions. The ideal candidate will have exceptional communication, management and interpersonal skills, attention to detail, and critical thinking skills, along with a strong work ethic.

Requirements

• Bachelor’s degree in Business Management or related field
• 5+ years of experience in the customer support industry, including 3+ years in a manager role
• Excellent communication skills
• Familiar with customer service software including analyzing data and providing reports
• Strong leadership skills and the ability to manage and motivate a team in on-site and remote environments
• Strong relationship building and interpersonal skills, with the ability to effectively problem-solve
• High Proficiency with Salesforce.com or other CRM software, Microsoft Office, Excel, Word, Access, and Outlook
• Travel as required for customer meetings
• IOT and/or Transportation industry experience preferred

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• 401k Matching
• Paid Time Off