Customer Care Manager
AshleyFredericksburg, Virginia, United States
Posted May 19, 2026
50000 - 65000
Full Time
About the Company
Ashley Furniture Industries, Inc. is a leading North American manufacturer and retailer of home furnishings, offering a comprehensive range of sofas, beds, dining sets, and bedroom furniture. The company combines design innovation with mass‑production efficiency to deliver high‑quality, affordable products to millions of customers worldwide. Ashley’s distinctive value proposition lies in its integrated supply chain, extensive distribution network, and commitment to sustainable materials and practices. With a culture that emphasizes teamwork, continuous improvement, and customer‑centric service, Ashley provides a dynamic environment for professionals seeking to shape the future of the furniture industry.
Job Description
Ashley Furniture is seeking a Customer Care Manager to oversee inbound call center operations, support team performance, and ensure exceptional customer service experiences.
Requirements
- Strong understanding of call center operations and workflow management
- Knowledge of how call center functions impact overall business performance
- Furniture industry knowledge and repair terminology preferred
- Ability to build relationships and collaborate with leadership and cross-functional teams
- Strong analytical, organizational, and communication skills
Benefits
- Competitive salary: $50,000–$65,000
- Weekly pay
- Paid Time Off
- Comprehensive medical, dental, and vision insurance
- 401(k) with 4% company match
- Life insurance, short-term and long-term disability, and hospital indemnity coverage
- Employee furniture discounts
- Extensive training and professional development opportunities
- Career advancement opportunities within a growing company
