Customer Care Manager

Customer Care Manager for Zurn Elkay Water Solutions Corporation responsible for delivering exceptional end-to-end customer experience through multiple teams. This role oversees customer care, order management, fulfillment execution, and escalations while building, coaching, and leading high-performing teams.

Requirements

• Bachelor’s Degree or equivalent combination of education and experience
• 5+ years of experience in customer care, operations management, or regional operations support, with direct people leadership responsibility
• Strong analytical skills with experience using data, dashboards, and technology to improve customer outcomes

Benefits

• Competitive Salary
• Medical, Dental, Vision, STD, LTD, AD&D, and Life Insurance
• Matching 401(k) Contribution
• Health Savings Account
• Up to 3 weeks starting Vacation (may increase with tenure)
• 12 Paid Holidays
• Annual Bonus Eligibility
• Educational Reimbursement
• Matching Gift Program
• Employee Stock Purchase Plan