Customer Care Manager - Siteworks

Customer Care Manager oversees end-to-end customer care management to ensure exceptional customer experience. The manager leads a team responsible for order entry, product selection support, and ongoing order lifecycle management, while driving operational excellence through visual daily management and continuous improvement practices.

Requirements

• 7+ years in Customer Service & 5+ years in Customer Service Management
• Bachelor’s Degree or equivalent experience
• Must be detail-oriented and versatile
• Proficient with data management and strong problem-solving skills necessary.
• Ability to communicate well on different levels within the organization and with customers.
• Team oriented with the ability to influence others.
• Strong leadership skills.
• High level of energy, drive, enthusiasm, initiative, commitment and professionalism
• Experience with SalesForce and D365 a plus.

Benefits

• Competitive Salary
• Medical, Dental, Vision, STD, LTD, AD&D, and Life Insurance
• Matching 401(k) Contribution
• Health Savings Account
• Up to 3 weeks starting Vacation (may increase with tenure)
• 12 Paid Holidays
• Annual Bonus Eligibility
• Educational Reimbursement
• Matching Gift Program
• Employee Stock Purchase Plan – purchase company stock at a discount!