Customer Care Manager oversees end-to-end customer care management to ensure exceptional customer experience. The manager leads a team responsible for order entry, product selection support, and ongoing order lifecycle management, while driving operational excellence through visual daily management and continuous improvement practices.
Requirements
- 7+ years in Customer Service & 5+ years in Customer Service Management
- Bachelor’s Degree or equivalent experience
- Must be detail-oriented and versatile
- Proficient with data management and strong problem-solving skills necessary.
- Ability to communicate well on different levels within the organization and with customers.
- Team oriented with the ability to influence others.
- Strong leadership skills.
- High level of energy, drive, enthusiasm, initiative, commitment and professionalism
- Experience with SalesForce and D365 a plus.
Benefits
- Competitive Salary
- Medical, Dental, Vision, STD, LTD, AD&D, and Life Insurance
- Matching 401(k) Contribution
- Health Savings Account
- Up to 3 weeks starting Vacation (may increase with tenure)
- 12 Paid Holidays
- Annual Bonus Eligibility
- Educational Reimbursement
- Matching Gift Program
- Employee Stock Purchase Plan – purchase company stock at a discount!