Client Services Coordinator
Ammon Analytical Laboratory LLNew Jersey, United States
Posted July 28, 2021
Full Time
About the Company
Ammon Analytical Laboratory LL is a clinical laboratory that provides specimen collection and laboratory testing services, including toxicology analysis, to clients across various sites. The company employs phlebotomists and specimen collectors to obtain blood, urine, and other samples, ensuring proper chain of custody and quality assurance. It also offers laboratory management and workflow oversight to maintain high standards of testing accuracy.
Job Description
The Client Service Coordinator ensures high-quality customer service in the laboratory by handling incoming calls, resolving client issues, and maintaining company records. Responsibilities include administrative tasks, data entry, and assisting laboratory staff. The role requires strong organizational skills and a commitment to professionalism.
Requirements
- Answer incoming calls and transfer to appropriate personnel
- Handle inquiries from company clients and resolve issues
- Record all client inquiries and concerns in a database
- Assist with administrative tasks, such as copying and faxing
- Back up for receptionist
- Proficiency in Microsoft Word, Excel, and Outlook
- Organizational skills and ability to work independently
- Ability to maintain confidentiality
- Professionalism
- Strong customer service skills
- Problem resolution skills
- Organizational skills
- Time management skills
