Global Call Center Manager
AmplifonMilan, Lombardy, Italy
Posted February 3, 2026
Full Time
About the Company
Amplifon is a global leader in hearing care retail, operating in 26 countries with over 20,300 professionals. The company empowers millions of customers to rediscover the emotions of sound through its comprehensive hearing solutions and specialty retail services. Amplifon sets industry standards by offering advanced hearing technologies and personalized care.
Job Description
The Global Call Center Manager will oversee Call Center operations, execute CRM strategies, and lead performance improvement projects. They will work with corporate departments, lead Call Managers, and manage metrics to drive results.
Requirements
- Proven working experience in the Call Canter/Customer Service area
- Significant and relevant work experience in complex Organization and structured Customer Service environment
- Strong knowledge of Outbound and Lead Generation contexts
- Leadership in execution, challenging the status quo, promoting and managing the change
- Analytical skills, data-driven decision making
- Experience in Call Center process analysis
- Strong result orientation, leadership of CC performance assessment projects
- Ability to be multitasking and remain calm under pressure
- Proactivity and strategic thinking
- Exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills
- Hands-on approach and mentality
- Autonomy and ability to manage end-to-end projects
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Visa Sponsorship
- Four Day Work Week
- Generous Parental Leave
- Tuition Reimbursement
- Relocation Assistance
