Customer Service/Call Center Representative - Adjudication
Amynta GroupGrand Rapids, Michigan, United States
Posted August 20, 2021
Full Time
About the Company
The Amynta Group is an industry leading team of warranty and specialty risk companies as well as managing general agents. This collection of professionals and firms provides warranty and services contracts for the automotive, consumer products and specialty equipment industries, among others, and administers niche workers' compensation and contractor liability coverage in the United States and Canada on behalf of multiple carriers.
Job Description
Provides exceptional customer service to internal and/or external customers, processing claims, answering standard questions, and completing forms.
Requirements
- 1-year minimum customer service experience in a call center environment
- Office or customer service experience
- High school graduate or equivalent education
- Post-secondary education
- Mastery of the English language (both written and verbal)
- Professional telephone etiquette
- Ability to read and interpret information
- Proficient computer and data entry skills
- Knowledge of Applix and Microsoft Office applications
- Ability to solve problems and diffuse escalated customer situations
- Self-motivation, strong work ethic, time management and interpersonal skills
- Ability to operate dual screens and multitask
- Detail-oriented and ability to follow instructions
- Knowledge and understanding of department metrics for call handling and quality
- Willingness to learn and flexibility to adapt to changes